Fraud Protection Policy

Elephantrix is committed to protecting our customers and our business from fraudulent activity. This policy outlines our approach to identifying, preventing, and managing fraud.

Detection and Prevention

We use advanced fraud detection tools and technologies to monitor transactions and identify potentially fraudulent activity.

Orders may be flagged for manual review based on certain risk factors such as unusual purchase patterns, high-value orders, or discrepancies in billing and shipping information.

 

 

Verification Process

In cases where an order is flagged for review, we may contact the customer to verify their identity and order details.

We may request additional information or documentation to validate the transaction and ensure it is legitimate.

 

 

Order Fulfillment

Orders confirmed as fraudulent will be canceled immediately, and the customer will be notified.

If an order is suspected to be fraudulent but cannot be confirmed, we may place it on hold pending further investigation.

 

 

Customer Cooperation

We appreciate your cooperation if we contact you regarding an order verification. Prompt response will help us expedite the processing of your order.

 

 

Liability:

Elephantrix is not liable for any losses incurred due to fraudulent activities, including unauthorized use of credit cards or other payment methods.

We work closely with payment processors and law enforcement authorities to report and investigate fraudulent transactions.

 

 

Reporting Fraud

If you suspect fraudulent activity related to your account or orders, please contact us immediately at [Our Contact Information].

 

Policy Updates

We may update this fraud protection policy periodically to reflect changes in our practices and to comply with industry standards and regulations.

 

Customer Awareness:

We encourage customers to protect their personal information and account credentials to prevent unauthorized use.